Frequently Asked Questions (FAQ)

1. What happens if I go over my monthly transaction limit?
We won't stop working. If you consistently exceed your limit, we will discuss moving you to the next tier or applying a small per-transaction fee (typically nominal) to ensure your data remains accurate.
2. Are Companies House filing fees included in your price?
No. From February 2026, Companies House fees have increased (e.g., £50 for digital confirmation statements). We handle the filing process as part of your service, but the statutory fees themselves are passed through at cost.
3. What is "2026 Compliance" and why does it matter?
New UK accounting rules (FRS 102) take effect for periods starting 1 January 2026. These change how leases and revenue are reported. Our Growth and Enterprise packages include the specialized modelling needed to keep you compliant with these complex new rules.
4. What exactly is excluded from the monthly fee?
Our monthly fees cover recurring compliance. One-off projects like HMRC tax investigations, complex R&D tax credit claims, or bespoke M&A advisory are quoted separately based on the value delivered.
5. How does the onboarding fee work?
The onboarding fee covers the time required to securely migrate your data, set up your Xero environment, and perform a "health check" on your prior year's records to ensure we start from a clean baseline.
6. Do you handle "Making Tax Digital" (MTD)?
Yes. All our packages are MTD-compliant. For self-employed individuals earning over £50,000, we ensure you meet the mandatory quarterly digital reporting requirements starting April 2026.

7. Why do you charge an onboarding fee in addition to the first month's fee?
Setting up your accounts correctly is the most time-intensive part of our partnership. The onboarding fee covers the data migration, digital setup, and the "Health Check" we perform on your previous records to ensure there are no legacy errors that could cause future HMRC issues.
8. Can I cancel my subscription?
Yes. We believe in earning your business every month. Our standard terms are a 30-day notice period. There are no long-term tie-ins, but we do require a final "Closing Fee" if you leave before your first year-end accounts are completed.
9. Do you handle the change-over from my previous accountant?
Absolutely. Once you pay your onboarding fee, we manage the professional clearance process with your previous accountant, ensuring all historical data and tax records are transferred to us securely.
10. What is "MTD for Income Tax" and does my package cover it?
From April 2026, self-employed individuals with income over £50,000 must report quarterly to HMRC under Making Tax Digital (MTD). Our Startup and Growth packages are fully compliant and include these mandatory quarterly digital submissions.
11. Are your prices inclusive of VAT?
No, all prices listed on our website and in quotes exclude VAT (Value Added Tax) at the current UK standard rate. This will be itemized clearly on all invoices.

Privacy Policy

Data Controller: Shivohum Limited is committed to protecting your privacy and acts as the Data Controller for your personal information.

Information We Collect: We collect names, contact details, and financial data necessary to provide accounting services and meet HMRC/AML legal requirements.

How We Use Your Data: Your information is used strictly to fulfill our contract with you and to comply with UK law. We never sell your data to third parties.

Security & Storage: We use secure, encrypted cloud-based systems (such as Xero) to ensure your data remains protected.

Your Rights: Under UK GDPR, you have the right to access, rectify, or request the deletion of your data at any time.

Contact: For any privacy-related matters, please email us at ganeshbhatt@shivohum.co.uk.

Frequently Asked Questions (FAQ)

Privacy Policy

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